2025 Key Performance Measurements: Reflections from Ray Dhanowa, Clerk to the Tribunal
Today we publish our Key Performance Measurements Report for 2025, a year that demonstrated the rigour and resilience of the Tribunal’s processes.
This report reflects not only operational performance but also the care and attention that every member and employee brings to each stage of the process. It also marks an important annual milestone in how we strengthen public and professional trust and deliver consistently against our responsibilities.
At the beginning of the year, we revised the way that we schedule and prepare cases for hearing to address the case surge and reduce lost sitting days and adjournments. This new approach has already delivered a clear improvement, achieving a 100% success rate for listing timeframes since January and creating a more structured window for agreed‑outcome discussions. The early case management hearing also reduces the risk of substantive hearings being listed prematurely and later vacated.
Timeliness matters deeply to those awaiting outcomes, and we remain mindful of the impact that delays can have, so improving the speed of issuing them has been a key priority. We have already made measurable progress: 65% of judgments were issued within four weeks in 2025, up from 53% in 2024, and overall output rose by 18%. This momentum is encouraging and strengthening it remains a key focus as we move through 2026.
2025 also brought further efficiency gains in both the issuing of proceedings and the cost of sittings. The Tribunal sat for 275 days in 2025, a 32% increase on the previous year, and the cost per sitting day fell by around 10%, reflecting better utilisation of court time and the spreading of fixed operational costs across more hearings. In the same period, the Tribunal exceeded issuing targets across all application types, with 97% of SRA proceedings and 100% of other and lay applications issued on time.
Behind every statistic in this report sits the work of a dedicated team and the experiences of the people who come before the Tribunal. I am proud of the professionalism and commitment shown across the organisation, and we remain collectively focused on continual review and improvement.