The Applicant alleged that the Respondent failed to cooperate with the Legal Ombudsman between 2016 and 2023 regarding client complaints and did not comply with their directions for refunds and compensation.

Additionally, the Respondent failed to cooperate with the SRA’s own investigation into this matter between 2023 and 2024, breaching several SRA principles (including lack of integrity) and conduct codes from both 2011 and 2019.

The Respondent did not engage, and the Tribunal proceeded in her absence, having been addressed on service and the relevant legal principles. The Tribunal found the allegations of misconduct proven, excluding a lack of integrity, noting potential personal difficulties experienced by the Respondent and significant delays in the matter. Ultimately, the Tribunal issued a reprimand and ordered the Respondent to pay £2,500 in costs.